Can I return an item if it’s not right for me?

Easy slip-on access: The wide front strap makes wearing these shoes simple and fast, perfect for those who value both convenience and stability in daily footwear.
Comfortable material: Enjoy a soft inner lining and supportive insole that cushion your feet gently, reducing pressure and discomfort with every step throughout the day.
Supportive design: The orthopedic shape offers enhanced foot support and balance, helping reduce fatigue and promote better posture during extended periods of walking or standing.

Yes. We offer a 30-day returns period from the date of delivery. If your item isn’t quite right, you may return it as long as it is unworn, unwashed, and in its original condition. We want you to feel confident when ordering, knowing you can take the time to try your piece at home.

What if I’m unsure about sizing?

If you are between sizes, we recommend choosing the larger size for a more comfortable fit. Our detailed size guides are available on each product page to help you make the right choice.

How long does delivery take?

Orders are processed within 1–3 business days. Once dispatched, delivery typically takes 6–9 business days on average, depending on your location. In some occasions delivery might take longer.

Why shop with confidence at Vanessa Mayfair?

We believe in thoughtful design and considered service. From quality garments to clear policies, our aim is to make your shopping experience calm, transparent, and reassuring from start to finish.

Do I need to contact you before returning an item?

Our customer care team is available to assist you with the returns process and any questions you may have. Simply reach out via email and we’ll guide you through the next steps.